Dining with Confidence
The napkin; ordering from the 'middle of the menu'; decoding a formal place setting; demonstration of American and European eating styles; how to avoid eating someone else's roll or drinking someone else's water; when to start talking business and who does it; thanking the host verbally; the case for hand-written thank you notes versus email.

Business Entertaining for Clients and Co-workers
Earlier start and end times for evening parties; spouses and children; choosing the restaurant; timing of the invitation; changing or cancelling the date; confirming; being on time; complaining and criticizing; seating plans; the host-guest rules; making a memorable toast.

Corporate Etiquette Dinners
Substantial business is conducted at the dining table. When you are invited to a business meal, there's good news and bad news:

      > The good news is that you are getting a free lunch.
      > The bad news is that they are watching you eat.

Good table manners are considered short hand for knowing the other rules of etiquette. If a person's table manners are correct, he or she probably knows most of the other etiquette rules. This etiquette dinner is held at a restaurant of the client's choosing. An "E.Q." Test (etiquette quotient) is used to guide the discussion. It includes take-home materials, and the chance to avoid a blown deal.

It Takes More Than Money--Presenting a Professional Appearance
Choosing business clothes: color, fabric, versatility, camouflage, accessories, comfort, quality, value, and appearance; posture and self-respect; the look of enthusiasm; the symbolism of dressing appropriately.

Every Ounce Counts--How to Travel Around the World with One Piece of Carry-0n Luggage
How to have everything you need on a trip, but not everything you own; the difference between want and need; recommendations for a travel uniform; the Power Half; layering for different climates; accessories; the signs of an experienced traveler.

The Business of Meeting People
First impressions; introducing yourself and others; the Identifying Phrase; the personality of a handshake; the correct responses to "How do you do?" and "How are you?" (they are different); the "interested question" versus personal questions; gossip versus sharing information; compliments in business; EST questions; body language; asking for advice; how to work a room.